Frequently Asked Questions
How Do I Apply For An Apartment?
Back To TopApplying for an apartment at Elara is easy! You can apply for the available floor plan of your choice by clicking on our website’s apply button and filling out our online application or by contacting our leasing office! We look forward to welcoming you home.
What Is An Individual Lease?
Back To TopIndividual leases represent independence. When you lease an apartment at Elara, you’ll sign your own individual lease agreement. That means you’re responsible solely for your portion of the rent and not your roommates’. The rent you pay pertains exclusively to your bedroom and your share of the unit’s total cost. No more worrying about anybody’s finances but your own!
Is A Guarantor Required?
Back To TopYes. At Elara, we require residents to have a guarantor to sign a lease. Guarantors are third parties who ensure timely and full payment of the rent. Contact us today to learn more!
Do Apartments Come Furnished?
Back To TopYes! Each of our NAU student apartments comes fully furnished! Our kitchens include ample cabinet space and a full appliance package. Communal areas include a sofa or loveseat, coffee table, flat screen in the living room, and bar stools. Bedrooms come with a bed, built-in dressers, desk, and chair.
What Floor Plans Are Available?
Back To TopElara offers a wide range of floor plan options for soon-to-be residents to choose from, including studios, one-bedroom apartments, two-bedroom apartments, and four-bedroom apartments!
Is Parking Available?
Back To TopYep! Residents of Elara have exclusive access to secure, covered parking and our surface lot. To discuss securing your personal parking spot, contact our leasing office. Spaces are limited and leased on a first-come, first-served basis, so be sure to inquire about getting your spot as soon as possible.
Is There Security On-Site?
Back To TopOur residents’ peace of mind is our number one priority. We provide a number of on-site services, including a parking garage with secured access and a controlled access community.
Are Pets Allowed?
Back To TopYes! Elara offers pet-friendly apartments in Flagstaff, AZ! Contact our leasing staff for details on our pet policy!
Where Does My Mail Go?
Back To TopEach of our NAU apartments has its own mailbox in the mailroom on the first floor of the building, located near the resident lounge and leasing office. If a package doesn’t fit in the unit’s mailbox, it will be delivered to our leasing office, where staff will keep it safe until you’re ready to pick it up.
How Do I Pay My Rent?
Back To TopWe make things easy with our online Resident Portal. Rent can be paid entirely online and can even be automated. When you become a resident, you’ll create an account to access your Resident Portal, where you’ll see an option in the dashboard to pay your rent each month.
How Do I Make A Maintenance Request?
Back To TopSubmitting a maintenance request is easy. To submit a maintenance request, all residents must do is navigate to the “maintenance” tab of our community’s resident portal. There, residents can submit new maintenance requests, see a log of past requests, and track each request’s status.
Who Can Access The Amenities?
Back To TopOur Northern Arizona University off campus housing community’s amenities are exclusively for the use of residents and their guests.
What Utilities Are Included With Rent?
Back To TopA lease at Elara gets you more than just an apartment. You’re getting access to many amenities unlike anywhere else in Flagstaff, Arizona. You’re getting complimentary utilities like trash service and blazing-fast Wi-Fi. But most of all, you’re joining an exciting community of like-minded dreamers and adventurers.